Studio terms

These terms apply to client work from SoeSan Holdings LLC, an Indiana limited liability company ("the studio"). Each project also has a written quote. If the quote and these terms disagree, the quote wins. Questions go to hello@minsoesantun.com.

Quotes

Every project starts with a written quote by email that states the price, what is included and the delivery date. You accept a quote by replying to that email to say you accept it. Work begins after the quote is accepted and any deposit is paid.

Payments

Invoices are sent by email through Stripe, a payment processor. You can pay by card or from a US bank account. Card numbers go straight to Stripe, and the studio never sees or stores them. Charges appear on your statement as SOESAN HOLDINGS.

• Most projects: half of the price is due when the quote is accepted, and the other half when you approve the finished work, before it goes live.
• Smaller jobs: the full price is invoiced when you approve the finished work.
• Due date: each invoice shows its own due date.
• Prices are in US dollars. Introductory prices apply to the studio's first five client projects, as stated in the quote. In return, the client is asked for an honest written review when the project is complete. The review may be positive or negative, and the price does not depend on what it says.
• Late or stalled work: work that is not paid by its due date is paused, and finished work is not published until the invoice is paid. If a project receives no reply from you for 60 days, it is closed and the deposit is kept for the work done so far.

Monthly care

Monthly care is a subscription that Stripe charges automatically once a month, starting on the day your project goes live. Each quote states the monthly price, and the studio gives 30 days' notice by email before any price change. Work beyond the plan is quoted separately before it begins.

You can cancel at any time by emailing hello@minsoesantun.com or through the manage-subscription link in Stripe's billing emails. The studio confirms each cancellation by email within two business days. Cancelling stops future charges, and the plan stays active until the end of the month you have already paid for. Partial months are not refunded. When care ends, your site's files and accounts are handed over to you, and the studio keeps it online for 30 more days so you can move it.

Refunds

• Before work begins: if you cancel after paying a deposit but before work has started, the deposit is refunded in full.
• After work begins: the deposit covers the work done so far and is not refunded. You receive everything finished up to that point.
• If the studio cannot deliver what the quote describes, you get a refund for any part you paid for and did not receive.
• Revisions: each quote states how many rounds of changes are included. Changes beyond those are quoted first.

Refunds go back to the card or bank account you paid with. They are issued within 5 business days of approval and can take 5 to 10 more days to reach your account. If you have a question about a charge, please email the studio before contacting your bank, so it can be resolved directly.

Ownership

Once a project is paid in full, the studio transfers to you all of its rights in the finished work. That covers the site or app, its source code and its content. Open-source components remain under their own licenses. Your domain and your business's own accounts are registered in your name. During monthly care, the studio may host the site on its own hosting account until care ends. The studio may reuse its general tools and know-how on other projects. The studio may also list your project as an example of its work, unless you ask it not to.

Confidentiality

The studio keeps your business information, logins and customer data confidential. It uses them only for your project, and deletes them or returns access when the work ends.

Your content and third-party costs

You confirm that you have the right to use the text, photos, logos and other material you provide. Costs from other companies, such as domains, app stores or paid services, are billed to you directly by those companies, unless the quote says otherwise.

What the studio does not promise

The studio does not guarantee search rankings, sales, traffic or approval by other platforms. The studio's total responsibility for any project is limited to the amount you paid for it in the previous 12 months. The studio is not responsible for lost profits or indirect losses, or for outages at hosting, payment or other third-party services.

The rest

Indiana law applies. Any change to a quote or to these terms must be in writing, and email counts. These terms may be updated from time to time. The date above shows the latest version, and an accepted quote stays under the terms in effect when you accepted it.